Visionsora stands behind the quality of all products sold on our platform, and we provide warranty coverage in line with the manufacturer’s official policies (with additional support as your authorized agent). Below are the key details:
1. Warranty Coverage
l HKC Products: As an authorized overseas agent of HKC Group, all HKC monitors sold on Visionsora come with a 1-year official global warranty, and all other HKC accessories come with a 3-year official global warranty (specific terms are detailed on each product page). This warranty covers manufacturing defects in materials or workmanship (e.g., screen malfunctions, power issues, or hardware failures) during normal use.
l Other Brands: Products from partner brands are covered by their respective manufacturer’s warranty (all monitors come with a 1-year warranty, and all other accessories come with a 3-year warranty; specific terms vary by brand and are clearly stated on the product page). We will facilitate communication between you and the brand to ensure warranty claims are processed smoothly.
2. Warranty Exclusions
The warranty does not cover:
l Damage caused by improper use, accidental drops, liquid spills, or physical abuse.
l Normal wear and tear (e.g., minor scratches on the casing, fading of labels).
l Repairs or modifications performed by unauthorized third parties.
l Products with tampered serial numbers or missing original packaging/accessories.
l Issues arising from voltage mismatches, power surges, or environmental factors (e.g., extreme temperatures, humidity).
3. How to Claim Warranty
l Prepare Required Documents: Gather your original order confirmation (proof of purchase), product serial number (located on the product or packaging), and photos/videos of the defect (to support your claim).
l Submit a Warranty Request: Contact our support team via email (contact@visionsora.com) or the “Contact Us” page, providing the above documents and a detailed description of the issue.
l Claim Review & Resolution: We will verify your claim within 3–5 business days. Based on the severity of the defect, product availability, and warranty terms, our support team will provide you with repair, replacement (new or refurbished), or refund services (the final solution will be determined based on actual circumstances).
l Shipping for Warranty Service: If the product needs to be returned for repair/replacement, we will provide a prepaid shipping label (for eligible claims) or guide you on how to send the item to the designated service center.
4. Extended Warranty (Optional)
For select products (e.g., premium HKC monitors), we offer optional extended warranty plans (1–2 years) at checkout. Extended warranties extend the manufacturer’s original coverage and include additional benefits (e.g., priority technical support, free shipping for warranty returns). Details are available on the product page or during checkout.
5. Important Notes
l The warranty period starts from the date of delivery (not the date of purchase). Please keep your order confirmation and product packaging for warranty claims.
l If you have any questions about warranty coverage before purchasing, feel free to contact our support team via contact@visionsora.com for clarification. We are committed to ensuring you fully understand your rights and coverage.