At Visionsora, we strive to deliver your premium display products efficiently and reliably to destinations worldwide. Below is a detailed overview of our shipping terms to ensure transparency and clarity:
1. Shipping Coverage
We offer shipping to over 100 countries and regions (aligned with HKC’s global service network), including major markets in Europe, North America, Asia, Africa, and Oceania. During checkout, you can enter your shipping address to confirm eligibility and available delivery options.
2. Order Processing Time
l All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment confirmation and verification.
l For pre-order items or limited-edition products, the processing time will be clearly indicated on the product page (typically 7–14 business days), and we will notify you of any delays promptly via email.
3. Shipping Methods & Delivery Timeframes
We partner with trusted international logistics providers (e.g., DHL, FedEx, UPS, and region-specific couriers) to ensure fast, secure delivery. Estimated delivery times vary by destination:
l North America/Europe: 3–7 business days (express shipping); 7–12 business days (standard shipping).
l Asia Pacific: 2–5 business days (express shipping); 5–9 business days (standard shipping).
l Africa/South America: 7–15 business days (standard shipping); express options available for select countries.
Note: Delivery times are estimates and may be affected by customs clearance, local postal services, or unforeseen circumstances (e.g., natural disasters). We will provide a tracking number within 24 hours of shipping to help you monitor your order in real time.
4. Shipping Costs
Shipping fees are calculated based on the destination country/region, package weight, dimensions, and selected shipping method. You can view the exact shipping cost during checkout before completing your order.
l Free Shipping Eligibility: We offer free standard shipping for orders that meet a minimum purchase threshold (varies by region and promotions; e.g., $999+ for North America, €899+ for Europe). Eligibility will be automatically applied at checkout.
5. Customs & Duties
l International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the product price or shipping cost.
l Visionsora does not have control over customs policies or fee calculations. We recommend checking with your local customs authority for details on applicable charges before placing an order to avoid surprises.
l We will provide accurate commercial invoices and shipping documents to facilitate smooth customs clearance.
6. Important Notes
l Please ensure your shipping address is complete and accurate (including street name, apartment number, and contact phone number). We are not liable for delays or non-delivery caused by incorrect/missing address information.
l Signature may be required upon delivery for high-value items (e.g., premium monitors over $500) to ensure security.
l If you do not receive your order within the estimated delivery timeframe, please contact our support team within 30 days of shipping for assistance.